1. Introduction
Welcome to Netrock Custom Cybersecurity ("we," "our," or "us"). These Terms of Service ("Terms") govern your access and use of our website, products, and managed IT and cybersecurity services (collectively, "Services"). By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
2- Scope of Services
We provide managed IT and cybersecurity services, including but not limited to network security, data backup and recovery, threat detection, and consulting. The specific details of services provided are outlined in individual contracts with our clients and are subject to separate terms and conditions as specified within each service agreement.
3. Use of Services
- Eligibility: You must be 18 years of age or older to use our Services.
- Compliance: You agree to use our Services in compliance with all applicable laws, regulations, and policies.
- Acceptable Use: You may not use our Services for any unlawful or prohibited activities, including unauthorized access to systems, distribution of malicious software, or any other activity that may compromise the integrity or security of our services or systems.
4. Client Responsibilities
- Account Security: You are responsible for maintaining the security and confidentiality of your account credentials, including passwords and access codes.
- Timely Cooperation: You agree to provide necessary access, documentation, and support to enable us to perform our services effectively.
- Compliance with Security Policies: As part of our Services, you agree to comply with all security protocols and recommendations provided by our team. Failure to do so may limit the effectiveness of our services and may constitute a breach of these Terms.
5. Service Availability and Maintenance
We aim to provide continuous access to our Services but cannot guarantee uninterrupted service due to maintenance, upgrades, or unforeseen technical issues. Scheduled maintenance times will be communicated in advance whenever possible, and we will work to restore access promptly in the case of any outages.
6. Data Protection and Privacy
We take data protection seriously and will collect, store, and process your information in accordance with our Privacy Policy. By using our Services, you agree to our data handling practices as outlined in our Privacy Policy. We will take all reasonable steps to protect your data, but we are not liable for any unauthorized access to your information resulting from causes outside our control.
7. Payment and Fees
Our fees are set out in your individual service agreement. Invoices will be issued according to the terms in your contract. Payment must be made within the specified time frame. Late payments may result in a suspension of services until the balance is settled. Any expenses incurred in collecting overdue payments will be billed to you.
8. Confidentiality
We acknowledge that during the course of our work, we may have access to confidential information, trade secrets, or proprietary information belonging to you. We agree to maintain the confidentiality of this information and only use it to perform the agreed-upon services.
9. Limitation of Liability
- No Warranty: We provide our Services "as-is" without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
- Limited Liability: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses arising from your breach of these Terms or misuse of our Services.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website, and your continued use of our Services signifies acceptance of the revised Terms.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of California, and any disputes arising out of or in connection with these Terms will be resolved in the courts of California.
13. Contact Us
If you have any questions about these Terms, please contact us at support@network-iq.com
